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Emily as a University Staff Assistant

Automates email handling, drafts responses, and centralizes your institution's knowledge — freeing up staff time for complex, high-value work.

Problem & Solution

The Problem

Common challenges in university staff administration.

Scattered Institutional Knowledge
KNOWLEDGE GAPS

Scattered Institutional Knowledge

Many institutions struggle to centralize their administrative knowledge, resulting in:

Staff searching manually across PDFs, Excel files, and shared drives
No unified knowledge base for consistent answers
Time lost re-finding information that already exists
Fragmented Communication Channels
FRAGMENTED CHANNELS

Fragmented Communication Channels

Incoming questions arrive across multiple, disconnected inboxes and systems, resulting in:

No central point to track a question from start to finish
Inconsistent responses across staff members
Unpredictable response times
Repetitive Questions Consuming Staff Time
REPETITIVE WORKLOAD

Repetitive Questions Consuming Staff Time

The majority of incoming questions are routine and repetitive, resulting in:

Staff burnout from answering the same questions repeatedly
Limited capacity for complex, high-value cases
Administrative hours that scale directly with institution size
Key Features

The Solution

One AI-powered solution for modern staff support.

University staff workflow scene 1
University staff workflow scene 2
University staff workflow scene 3

Centralize and Simplify Email Handling

Emily drafts context-aware email replies with source citations, so staff only need to review and send.

Free Up Staff Time for Complex Work

Automatic categorization and routing of incoming emails minimizes manual sorting and reduces administrative overhead.

Search the Institution's Full Knowledge Base Instantly

Staff can find any institutional document or policy in seconds, instead of searching manually across scattered files.

Impact & Results

Emily's Impact on University Staff Efficiency

What changes when AI supports staff administration?

01

Faster Email Response Times

Designed to reduce the time staff spend drafting routine email replies

Active
02

Reduced Administrative Overhead

Helps minimize manual categorization and routing of incoming messages

03

More Time for Complex Cases

Frees up staff capacity to focus on individual, high-value cases instead of repetitive questions

04

Consistent, Source-Based Responses

Helps ensure replies are accurate and based on the institution's own verified content

05

Reduced Staff Burnout

Designed to lower the daily volume of repetitive manual work

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Feature 1 illustration
Faster Email Response Times
Key Features

Features Designed for Staff Efficiency

Reduce administrative workload across your entire institution.

Email Reply Drafting

Emily drafts context-aware replies to incoming emails, complete with source citations, for staff to review and send.

Saves time on routine correspondence.

Automatic Email Categorization & Routing

Incoming messages are automatically categorized by topic and routed to the responsible colleague, with status and deadline tracking.

Reduces manual sorting and improves accountability.

Institution-Wide Knowledge Search

Staff can search the institution's entire knowledge base — documents, policies, webpages — using natural language.

Finds answers in seconds instead of manual searching.

Single, Centralized Support Inbox

All incoming questions are consolidated into one central inbox, instead of scattered across multiple channels.

Provides a clear, trackable overview of every incoming case.

Admin Dashboard & Analytics

Tracks usage trends, response times, and recurring topics through an admin dashboard.

Supports continuous process improvement and informed decision-making.

Integrations that support this

Platform Integrations

Emily connects where the institution already works: student information systems, learning management systems, social platforms, office tools, and customer service systems.

  • Microsoft ecosystem: SharePoint, OneDrive, Microsoft Teams, Outlook/Exchange
  • Google ecosystem: Google Drive, Google Workspace
  • External helpdesk systems: Zendesk, Freshdesk, ServiceNow, Jira Service Management, if the institution already uses one

Emily in numbers

What can a 7,000-student institution expect with Emily — based on our own demand model

The calculation is based on Daskalos's own demand model, projected for an average 7,000-student institution, using the same model that powers the calculator below, so the two blocks always stay consistent.

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Interactions

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Escalation Rate

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Administrative Hours Saved

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Unique Users

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Returning Users

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Questions Per User

24/7 Availability
Instant Responses
Multi-language Support
Smart Learning

What Emily Can Help Staff With

The topics below are just examples — Emily can answer any question for which the institution has provided documentation and knowledge.

Drafting Email Replies
Categorizing & Routing Messages
Searching Institutional Documents & Policies
Tracking Case Status & Deadlines
Managing Recurring, FAQ-Type Questions
Preparing Admissions & Scholarship Case Files
Cross-Departmental Information Requests
Document & Form Retrieval
Usage & Performance Reporting

Every Answer From Emily Follows the Same Standard — for Staff Too

Sourced and auditable

Every statement can be traced back to the university's official, valid documents.

Risk-free

Free from hallucination, assumption, and generalization.

Rule-based

Built on the university's official regulations, not individual interpretation.

Procedural and detailed

Thinks in concrete administrative steps, explained thoroughly in the context of the question.

Surfaces decision points and eligibility

Presents the options, exceptions, and conditions for applicability.

Accountable and unambiguous

Leaves no room for misinterpretation, and never encourages a risky course of action.

FAQ'S

Yes. Emily analyzes each incoming email and drafts a reply based on the institution's own verified content, complete with source citations — staff only need to review and send.
The conversation or email is escalated to the appropriate staff member via the built-in ticketing system, along with full context — no need to start over.
Absolutely. Emily supports multilingual responses out of the box, including English, Hungarian, Chinese, Arabic, Kazakh, and more.
Emily's rollout happens in phases. The AI Quality Report and demo environment take about 2 weeks and are free of charge. Basic installation can be completed within minutes. Standard cloud-based integrations (e.g. Microsoft or Meta platforms) typically take about a month each, while integrations with internal institutional systems (e.g. your SIS or LMS) depend on your institution's own IT capacity and timeline.
Minimal. Once deployed, Emily runs automatically without requiring daily admin input — the system updates itself with the latest institutional content. Based on our implementation experience, staff typically spend around 1–2 hours per month reviewing usage reports and analytics to inform strategic decisions.
Yes. Emily connects to your institution's email system and document storage (e.g. SharePoint, Google Drive), as well as SIS or LMS platforms where relevant.
Emily in Action

Book a Demo!

What to Expect

Personalized Demo

Tailored walkthrough of your institution's staff and email workflows

30-Minute Session

Quick and comprehensive overview of the features that reduce staff workload

Security Focused

Enterprise-grade security measures, with a focus on institutional data handling

The Solution for 21st-Century Universities

Join the group of modern, student-friendly institutions that apply the most advanced solutions!

Improve Staff Efficiency with Emily

Request a personalized demo to see how Emily reduces administrative workload for staff at your institution.

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