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Emily as a Student Support AI Assistant

It provides automated answers, enrollment assistance, and academic information — delivering 24/7 AI-powered support tailored to universities.

Problem & Solution

The Problem

Common challenges in student support services.

Complex Academic Regulations and Scholarship Information
INFORMATION COMPLEXITY

Complex Academic Regulations and Scholarship Information

Communicating academic regulations, scholarship criteria, and student administrative processes clearly and consistently is a complex task, for which the right tools are often missing.

Student confusion around eligibility and deadlines
Increased reliance on overburdened administrators for clarification
Misinformation or missed opportunities due to unclear guidance
Overloaded Administrative Staff
RESOURCE CONSTRAINTS

Overloaded Administrative Staff

Student service teams are overwhelmed by repetitive questions and manual processes, causing:

Burnout among administrators
Limited capacity for complex cases
Poor student experience and longer resolution times
Lack of Real-Time, Multilingual Support
SUPPORT LIMITATIONS

Lack of Real-Time, Multilingual Support

Most institutions cannot support students in multiple languages or outside office hours, resulting in:

Barriers for international students
Reduced accessibility and inclusivity
Missed opportunities for timely help
Key Features

The Solution

One AI-powered solution for modern student support.

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Clarify Academic & Scholarship Information

Centralize and simplify communication around academic regulations, enrollment procedures, and scholarship opportunities.

Reduced Staff Burden, Lower Costs

Minimize repetitive inquiries and free up administrative time through automated, 24/7 responses based on the university's verified knowledge base.

Student Support Without Language Barriers

Serve both local and international students effectively with multilingual capabilities, ensuring accessible support for all.

Impact & Results

Emily's Impact on University Student Services

What changes when AI supports student services?

01

Staff Focus on Complex Cases

Helps administrative staff focus on complex cases, not repetitive queries

Active
02

24/7 Multilingual Support

Designed to provide instant, multilingual support—day or night

03

Consistent & Accurate Answers

Aims to keep all answers consistent, accurate, and based on institutional sources

04

Enhanced Student Experience

Designed to improve student experience and satisfaction through faster, more reliable responses

05

Better Retention Rates

Designed to support retention by reducing unanswered, unresolved questions

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Feature 1 illustration
Staff Focus on Complex Cases
Key Features

Features Designed for Student Services

Comprehensive tools to improve the student administration process.

Automated Response Engine

AI-powered assistant trained on institutional content (webpages, policies, documents) and provides immediate, context-aware answers with regularly updated institutional knowledge.

Provides immediate, context-aware answers with regularly updated institutional knowledge. Every answer is backed by verifiable source citations.

Human Escalation via Ticketing

If the assistant cannot answer a question, the full conversation can be escalated to staff via email ticketing.

Ensures no student inquiry is left unresolved. Ticketing module includes automatic email generation and status tracking.

Multilingual Student Support

Emily supports students and prospective applicants in any language (e.g. English, Hungarian, Chinese, Arabic, Kazakh).

Enhances accessibility for international students. Answers are consistent across languages.

AI Search

Enable students to search across your website and documents using AI.

Provides intelligent search results from official university content. Helps students find information independently, without staff assistance.

Admin Dashboard & Analytics

Track usage trends, top questions, interaction peaks, and recurring issues.

Supports continuous service improvement and informed decision-making. Includes conversation review, topic heatmaps, and exportable reports.

Integrations

Emily can be extended in two ways: it brings administration together in one place, and it connects broadly with the institution's existing systems.

One-Stop Administration

Every channel comes together in one place. A student or applicant can ask a question, book an appointment, open a ticket, and give feedback, all within the same conversation.

  • Source-cited question answering
  • Appointment booking, with automatic calendar sync
  • Escalation to a human administrator, with full conversation history
  • Email-based ticketing

Platform Integrations

Emily connects where the institution already works: student information systems, learning management systems, social platforms, office tools, and customer service systems.

  • SIS: Neptun, SAP Student Lifecycle Management, Banner, and more
  • LMS: Moodle, Canvas, CooSpace, Blackboard
  • META: Facebook, Instagram, Messenger
  • Website embedding

Emily in numbers

What can a 7,000-student institution expect with Emily — based on our own demand model

The calculation is based on Daskalos's own demand model, projected for an average 7,000-student institution, using the same model that powers the calculator below, so the two blocks always stay consistent.

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Interactions

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Escalation Rate

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Administrative Hours Saved

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Unique Users

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Returning Users

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Questions Per User

24/7 Availability
Instant Responses
Multi-language Support
Smart Learning

What Emily Can Help Students With

The topics below are just examples — Emily can answer any question for which the institution has provided documentation and knowledge.

Course Registration & Academic Deadlines
Exams & Requirements
Student Status & Certificates
Dormitory Matters
Scholarships & Application Criteria
Transcript, Credits & Final Exams
Tuition & Payment Deadlines
Leave of Absence
Enrollment & Registration

Every Answer From Emily Follows the Same Standard for Students, Too

Sourced and auditable

Every statement can be traced back to the university's official, valid documents.

Risk-free

Free from hallucination, assumption, and generalization.

Rule-based

Built on the university's official regulations, not individual interpretation.

Procedural and detailed

Thinks in concrete administrative steps, explained thoroughly in the context of the question.

Surfaces decision points and eligibility

Presents the options, exceptions, and conditions for applicability.

Accountable and unambiguous

Leaves no room for misinterpretation, and never encourages a risky course of action.

FAQ'S

Yes, Emily is trained on your university’s verified content and can provide precise, source-based answers to frequently asked questions, including enrollment, academic policies, and administrative procedures.
If Emily encounters a question it can’t resolve, the entire conversation can be escalated to human support staff via our built-in email ticketing module.
Absolutely. Emily supports multilingual responses out of the box, including English, Hungarian, Chinese, Arabic, Kazakh, and more—helping institutions serve international audiences effectively.
Emily's rollout happens in phases. The AI Quality Report and demo environment take about 2 weeks and are free of charge. Basic installation — embedding Emily on your website — can be completed within minutes. Standard cloud-based integrations (e.g. Microsoft or Meta platforms) typically take about a month each, while integrations with internal institutional systems (e.g. your SIS or LMS) depend on your institution's own IT capacity and timeline.
Minimal. Once deployed, Emily runs automatically without requiring daily admin input — the system updates itself with the latest institutional content. Based on our implementation experience, staff typically spend around 1–2 hours per month reviewing usage reports and analytics to inform strategic decisions.
Emily in Action

Book a Demo!

What to Expect

Personalized Demo

Tailored walkthrough of your institution's student support processes

30-Minute Session

Quick and comprehensive overview of the features that support student administration

Security Focused

Enterprise-grade security measures, with a focus on protecting student data

The Student Support Solution for 21st-Century Universities

Join the institutions already serving their students with modern, instant, and reliable administration.

Ready to enhance your student services?

Request a personalized demo to see how Emily automates student support at your university.

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